I am now working in an design firm, which deals with quite a number of MNCs… and today, I just did something which is out of my ‘norm’… I told the client that since we can’t agree on the price, we will not proceed handling her project.
I always believe, ‘if you pay peanuts, you get monkey doing the job’ and therefore, with additional work that is out of our scope, I will write in to the client and inform of the additional charges.
And of course, being the client, she not happy… and commenting that why are we charging on every single extra job that she asked us to add.. but this is what the Company policy says.. of course, we have exception if our designers can take it, but most of the time, we don’t compromise on this.
Anyway, back to this client.. she was first telling us what is the design concept, and showing us some ‘work’ that was previously done by us and wanted to re-use it again. Ask for a discount when the quote was given. OK, fine.. we compromise… and out of a sudden, the whole idea is scrap and we have to re-do the whole design with a different product! and of course we revert back to the initial before discount quote price… and she is NOT HAPPY! and she says it’s not her fault for briefing us ‘uncertainties’ in the beginning!
haha… this was the first time I handle a client, that tell me this… so, I told her that it’s her responsibility to ensure us that her direction is correct, before we further doubt her next time. How to work with her when she suka suka say she is ‘uncertain’ and suka suka change her idea and product after we have done the initial concept design? No way I am going to let the designers being deprive of their effort in bringing up the design and got dumped..
With all the support I got from my boss, and he being an understanding boss, he knows what we are going to expect further with this kind of client. Sometimes, seriously.. when it come to client, I seldom say NO… I just have to put my feet firm on the ground to tell her this.
OK.. rant complete.. :D