Since the incident of losing everything, I practically do not have cash in hand, and some of the money even stranded in the bank as I do not have a 'valid' identity to withdraw the amount. I resorted that if I transfer those money stranded in my bank to another bank account, I will at least have some funds to use. So, I log in to my RHB Bank portal, and wanted to transfer the money out to my MBB. But to much disappointment, I am not allow to do so, as they do not have my handphone number to send the OTR code for me to proceed with the necessary.. Well, I remembered I did all this using the ATM machine when I first got my card, but it's too late to argue on this matter.
Well, the customer service officer who attended my call has been 'helpful' to assist me in updating my mobile number, and inform me that the OTR service will be available within the next 24 hours. I happily put down the phone, counting the hours so that I can proceed with the funds transfer.
But on Friday afternoon, I received a call from a number 082276118 and I am very skeptical on this kind of number as it's either a local number or not even a Peninsula prefix. When the person states that he was the representative from RHB Bank, and asking if I have apply for the OTR service, I answer YES. Afterwhich, this person informed that he needs to 'verify' my information.
Since I am skeptical on the call, I actually asked the caller to identify the information they have in their hands, and I will tell them true of false. (since it's verification, I am sure the caller has a set of information to be verified, right?) But instead of telling me the information, this caller informed me that since it's 'inconvenient' for him to get my information, he can't proceed with the application, and I have to visit the branch.
This make me even more doubtful, and I insisted that he gave me my IC number as what he wanted but he quickly hang up my call. I was like.. WTF?
Anyway, till the moment I am typing this post, I am still unable to do any online transfer from my RHB bank... too bad...
So, is this the normal procedure of banks calling to verify? How the hell I know who am I speaking through the phone, and what if I 'leak' out my details thinking that it's true that the caller is from the bank? Should I lodged a complain to the bank?