I recently booked a night stay in Genting in year end, as I am going to support a friend who has won one of the Astro CGM series, and now the finalist who will compete with the other 7 contestant to be the 'champion'! I wish her best of luck, and to show the support, I planned a trip to Genting on the 23rd for a night.
|My beautiful friend who recent won one of the CGM segment.|
Anyway, back to my story of Genting booking. I am a Genting card member, which entitle me to book a room in Genting with promotion rate online. So, I proceed to book a room in First World for myself (cheaper and nearer to theme park), and a room for my friend in Theme Park (which nearer to the Arena) who will be bring her family along to support this friend too! After booking for 2 rooms, my friend called to inform that she wished to bring her aunts there too to support the show! I happily log in to my account to book another room, and to my horror I was told I utilised my quota! ah? What quota?
So, I call and speak to the customer service, and was told that I am entitle to book 5 rooms in First World and 2 rooms in Theme Park but after long winded explanation, they can't satisfied me with their explanation, which I only has booked 1 room each in both the hotel!! So, never give up people said... I try putting my comments in Genting FB (the power of FB), with many many exchange of comments, finally someone called me and I again, explained my intention.
There is a reason for Genting to put quota, as they found people misuse their system to book at lower rate and re-sale the room! However, I remembered when I check in last time, I have to be there in person to check in, or the Front Desk will not release a room. You mean people so free, book a room, sell for higher price, drive up all the way to Genting, check in then let others stay in the room? and next day come back to do the check out? *I don't understand the logic*
Anyway, I tried long winded explanation, and wishing Genting understand my situation, coz I wanted to go Genting earlier, and then I can check in all the rooms first before my friend arrival, then I just go jalan jalan on my own. When they arrive, I just pass them the keys to their room.. blah blah blah...
Cut long story short, I am glad that Genting has such understanding personel that they granted my booking (with promotional price) and all settle within that week. I now just have to look forward to year end, and also prepare my girl for the trip. I plan to drive up, which will be my first time, and shall pray that the journey is smooth and safe.
In addition, I hope you will also support my friend in the final by voting for her (if any).
Thank you in advance, and